Welcomes contribution in all areas covering broad and diverse issues in service research. Manuscripts could be based on empirical, field studies or theoretical or conceptual analysis leading to clear improvements in knowledge and/or policy prescriptions to cope with an increasingly service-based economy. Manuscripts offering a multidisciplinary and international perspective on services practices are welcomed. The following topics are illustrative, but are neither exhaustive nor mutually exclusive: Service marketing; Service operations; Quality initiatives and developments in service sector; E-Service initiatives; Service information systems; Customer satisfaction, customer retention and service quality; and Global issues in service.
Publications 
Research Tracks Services Research
Research Tracks Services Research
Keynotes Speakers
Professor Thomas
C. Schelling
Nobel Prize Laureate
in Economics 2005
United States
Honourable Stephenson King
Prime Minister
St. Lucia
H. E. Sheikh Nahayan
Mubarak Al-Nahayan
Minister of Higher
Education & Scientific
Research, UAE
H. E. John Nsambu
Minister for ICT
Uganda
H. E. Fahmi Al Jowder
Ministry of WorksKingdom of Bahrain
Councillor GarryPeltzer Dunn
MayorCity of Brighton
United Kingdom
Dr El Tayeb Mustafa
Director
UNESCO
France
Ann Pettifor
Director
New Economic
Foundation
United Kingdom
Professor Mohamed Hassan
Director,Third World
Academy of Sciences
Italy
Professor Geoffrey Oldham
Chairman
SciDev.Net
United Kingdom
Prof. Ashraf Shaalan
President
National Research
Council
Egypt
Clive Hildebrand
President
Australian Institute of
International Affairs
Australia
Prof. Michael ThorneVice Chancellor
University of East London
United Kingdom
Professor Abdulla Y. Al-Hawaj
President
Ahlia University
Bahrain
Prof. Robert Allison
Pro-Vice-ChancellorUniversity of Sussex
United Kingdom
Prof. Michael Powell
Pro-Vice-ChancellorGriffith UniversityAustralia
Professor Clement K. SankatPro-Vice-Chancellor
UWI
St. Augustine
Prof. W Paul DaviesVice Principal
Royal Agricultural College
United Kingdom
Mr Abdul Razak
Al Qassim
CEO, National
Bank of Bahrain
Bahrain
Dr Adrian Dore
Managing DirectorCabis Solutions
United Kingdom
Dr Alma Swan
Director
KeyPerspectives Ltd
United Kingdom
Dr. Vikram MurthyDirectorAcademy for Collaborative FuturesAustralia & NZ
Professor Gordon Mackerron
Director, SPRU University of Sussex
United Kingdom
Professor Douglas A. Hensler Dean, Wichita State University United States
Prof. Mike HobdayResearch Co-ordinator
University of Sussex
United Kingdom
Uni. of East London United Kingdom
Prof. John AdamsDirector, China-EU
Res & Dev Centre
Napier University
United Kingdom
Prof. Gioia PescettoDean
Canterbury Christ
Church University
United Kingdom
Prof. Daniel PetreeDean
Embry-Riddle University
United States
Prof. Amer Al-Roubaie
Dean College of Business and FinanceAhlia UniversityBahrain
Prof. Lynette LouwHead of Management
Rhodes University
South Africa
Professor Ronald W McQuaidDirector, ERINapier University
United Kingdom
Dr Keith NurseDirector, Shridath Ramphal Centre, UWIBarbados
Prof. Liisa LaaksoUNESCO Chair
University of Helsinki
Finland
Professor Beverlee AndersonCalifornia State University
United States
Dr Alex Bowen Principal Res Fellow
London School of Economics
United Kingdom
Dr Michael Greger
Director
The Humane Society
United States
Professor Robert ChambersInstitute of Devel
Studies
United Kingdom
Professor M. R. RiaziKuwait University
Kuwait
Professor Shunsuke ManagiYokohama National
University
Japan
Professor Jerry KoloAmerican University
of Sharjah
United Arab Emirates
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